Frequently Asked Questions — About Your Makhzan Experience.
Yes, we deliver across all Emirates. Orders above AED 100 enjoy free delivery. You can expect your order within 2 to 4 business days.
Yes, if your order arrives damaged or incorrect, you can request an exchange within 3 days of delivery. See our Refund Policy for details.
Makhzan offers free delivery across the UAE for orders over AED 100. Customers can also enjoy flexible payment methods, including Tabby, Google Pay, and Cash on Delivery, for a seamless shopping experience.
Makhzan emphasizes plant-based formulations, making their products suitable for those seeking natural and ethical skincare. While the website highlights plant-based ingredients, it’s recommended to check specific product labels for official vegan certification.
Not entirely. Our collection blends the best of nature and science, combining natural, plant-based ingredients with safe, scientifically backed actives to enhance results. However, our soaps are 100% natural, crafted purely from botanical oils, herbs, and clays. All Makhzan skincare products are formulated with high-quality ingredients and are free from harmful chemicals.
Yes. Their skincare products are designed for all skin types, including sensitive skin. Ingredients like aloe vera, shea butter, and vitamin E provide gentle care while maintaining skin balance.
Not yet, but we’re working on it. For now, we serve customers within the UAE.
Yes. Once your order ships, you’ll receive a tracking link via email or SMS or
WhatsApp
Don’t worry, simply contact our team with your order number and a photo, and we’ll make it right immediately. Contact us
Yes, if it hasn’t been shipped yet. Contact us as soon as possible, and we’ll assist
right away.
Makhzan combines ethical sourcing, natural formulations, and clean beauty practices. Their products, including the Miara Essence and Plantus Cosmetic ranges, are carefully crafted to provide visible skincare benefits while maintaining skin health.
You can reach Makhzan’s customer support at +971 50 402 9696 or via the Contact page on their website. Their team is ready to assist with product guidance, order support, and general inquiries.
At Makhzan, we believe beauty should be pure, honest, and sustainable. Every product is made with ethically sourced ingredients, crafted in small batches to preserve quality, and packaged with eco-friendly materials, so you can care for your skin and the planet at the same time.
Each soap is made through traditional cold-process methods, using pure oils and herbs that preserve the skin’s natural moisture. They contain no synthetic
fragrances or harsh additives, only nature’s quiet luxury. What’s more, they
are made in UAE.
You can explore our collections by skin type or concern, such as dry, oily, or
sensitive skin. Each product page includes usage tips and key ingredients to
help you make the best choice.
Most of our products are gentle and free from harsh chemicals. For very sensitive
skin, we recommend starting with our unscented or minimalist formulas like the
Oatmeal Soap or Rose Toner.
We avoid harsh synthetic fragrances and dyes. Some products, mostly soaps, have a light, natural scent derived from botanical
extracts or essential oils
Yes. Each supplement is sourced from reputable, GMP-certified manufacturers and formulated for daily support. We always recommend following the usage guidelines on each product label.
Only supplements clearly labeled: Supplements for kids. Such as our Vitamin D3 + K2 drops for kids and multivitamin syrup should be used. For all others, consult a healthcare professional first.
Yes, our supplements are 100% halal and
ethically sourced, meeting the safety standards of the UAE market.
Some supplements work well together, like Vitamin D3 + K2, but it’s always best to
check with your healthcare provider to ensure compatibility.
Makhzan in Arabic means “storehouse” or
“treasury” defined as a place where valuable things are kept. To us, it represents a curated collection of natural and scientific treasures for your
skin, body, and wellbeing.
We partner with trusted manufacturers both locally and internationally. Every product is vetted for quality, safety, and
authenticity before it reaches you.
We partner with trusted formulators and
suppliers from the UAE, Turkey and Europe at large, always ensuring ingredient
transparency.
Yes, all products meet UAE safety regulations and are registered through the proper authorities before sale.
Because the most effective care lies in balance as nature nurtures, and science
perfects. Our goal is to give you visible results with formulations that remain
kind to your skin and body.
Yes, always. None of our products or ingredients are tested on animals.
Yes, every product comes with a clear
manufacturing and expiry date printed on the label to ensure freshness and
safety
Skin renewal takes time. With consistent use, most customers notice visible improvements within 2–4 weeks, especially in texture and radiance.
Absolutely. Our products are gender-neutral, designed for anyone who values clean, effective care.
Our soaps, are gentle enough to be used for both the face and body.
We’re open to collaborations with wellness
brands, creators, and holistic practitioners. Reach out through our contact
form.
Yes. For bulk, retail, or corporate
partnerships, please email support@makhzan.ae
Yes, genuine reviews are visible on product
pages. We love hearing real experiences, it helps others choose confidently.
Our skincare consultants are happy to assist with product recommendations and custom routines.